How it works
When a Gorgias Rule or Automation sends an event, we create or update the contact in SendApp (name, phone, email from the payload) and tag it. We don't send messages on your behalf: you contact the leads whenever you want with a campaign or via API.
Step-by-step setup
- Copy your Webhook URL from the box above (select the account first).
- Log in to Gorgias and open or create a Rule/HTTP integration on an event with the customer:
- Ticket created
- Add the HTTP/webhook call with POST method and paste the URL. You compose the body yourself: you must include the customer's contact fields in the JSON body:
- Customer email
customer_email - Customer phone
customer_phone - Customer first name
customer_firstname - Customer last name
customer_lastname
- Customer email
- Save.
General rule: choose events that include customer data (name, phone or email) and remember to include the customer's email and/or phone in the JSON body of the webhook: without a phone or email the contact is not created.
What happens next
The contacts coming from Gorgias are created and tagged (gorgias) in SendApp. Reach them with a campaign filtering by that tag, or through the API.
Verify
Trigger a test event from the Rule on Gorgias and check that the contact appears in SendApp. If the phone or email is missing, the contact is not created.