Sendcloud

What the app does

• Automatic WhatsApp messages at every status change: shipped, out for delivery, delivery attempt failed, held at the depot, at the pickup point, delivered. They leave from your automations on the event «Shipment: status changed», with an approved template and the tracking link.
• Every parcel of your Sendcloud account, also the ones made by your shop integrations (Shopify, WooCommerce and the others).
• The shipment on the contact: every status shows in the contact's activity; a recipient not yet in SendApp becomes a contact with the tag you choose.
• The AI answers «where is my parcel?» with the up-to-date status read from Sendcloud, only for the shipments of the customer it is talking to.

Step-by-step connection

1. In SendApp open Apps → Sendcloud and choose the WhatsApp number for the shipment messages.
2. In Sendcloud open Settings → Integrations, look for Sendcloud API and press Connect. Call it «SendApp» and save: Sendcloud shows the Public key and the Secret key.
3. Paste the two keys in the app page in SendApp and press Connect Sendcloud. SendApp creates the parcel notifications in your Sendcloud account by itself: nothing to paste in Sendcloud. Right after, Sendcloud sends a test event and the page shows «Receiving»; you can repeat it whenever you like with Test.
4. Press Create the ready-made automations: SendApp creates 6 automations switched off and sends Meta their templates. When Meta approves them (usually within minutes), switch them on in Automations.
5. In Settings choose whether to Add the recipients to the contacts (with the tag, «sendcloud» unless you change it) and whether to switch on Returns too, so the parcels your customers send back also start the automations.

Important: each WhatsApp number works with one Sendcloud account only and each Sendcloud account with one number only: a number already connected to a Sendcloud account is not offered for another one. To connect a second Sendcloud account you need another WhatsApp number in SendApp. The recipient's phone must reach Sendcloud from your shop integration, otherwise SendApp cannot write to the customer.

Privacy

The parcel data arrive from Sendcloud with your keys, which SendApp keeps encrypted, and stay in your SendApp account. If you delete a contact, their shipments are deleted with it. If you disconnect the app, SendApp removes the notifications from your Sendcloud account and forgets the keys.