Ringover

What the app does

• WhatsApp after a missed call: when nobody answers, also when the caller leaves a voicemail, the «Missed call» automation sends your approved WhatsApp template to the caller, from the WhatsApp number you choose. When the customer replies, the chat continues in SendApp with the AI or your team.
• Answered and outgoing calls: when an answered call ends, the «Call ended» event can send a follow-up message; the calls your team makes too, if you switch them on.
• The caller on your contacts: found in your address book or added as a new contact, with the tag «ringover».
• Calls between colleagues and hidden numbers start nothing.

Step-by-step connection

1. In SendApp open Apps → Ringover, choose the WhatsApp number for the messages after the calls and where your Ringover account is (Europe or United States).
2. In the Ringover Dashboard open Developer → API Keys and create a key.
3. Paste it in the app page in SendApp and press Connect Ringover. SendApp subscribes to the call events of your Ringover by itself (missed, answered, ended): nothing to paste in Ringover.
4. Press Create the ready-made automation: SendApp creates the «Missed call» automation switched off and sends its template to Meta. When Meta approves it, switch it on in Automations.
5. In Which calls start the automations choose missed calls, answered calls and the calls your team makes.

Important: each SendApp space connects one Ringover account, which covers your whole Ringover team and works with one WhatsApp number (you can change it whenever you like).

Privacy

SendApp receives the calls with your key, which it keeps encrypted, and keeps no list of your calls: only how many arrived. Every event is signed by Ringover and SendApp checks the signature. If you disconnect the app, SendApp removes its subscription from Ringover and forgets the key.