Call detail

GET https://app.sendapp.ai/api/voice/calls/{call_id}

One call in full, with the transcript of the conversation. recording_available says whether you can download the recording.

A call that does not exist or is not in your account always answers 404.

Common errors: 401 API key missing or wrong — 403 plan without API access or without Voice AI, Voice AI app switched off, account suspended — 404 call or assistant that does not exist or is not yours — 422 invalid parameters — 429 too many requests: try again after the seconds given in Retry-After.

Parameters

2 · 2 required

apikey required

Your API Key (the X-API-Key header also works).

call_id required

The call identifier (call_id from the list of calls).

Need help with the integration? info@sendapp.live

Request

curl 'https://app.sendapp.ai/api/voice/calls/1789749582.1320' \
  -H 'X-API-Key: YOUR_API_KEY'

<?php
$ch = curl_init('https://app.sendapp.ai/api/voice/calls/1789749582.1320');
curl_setopt_array($ch, [
    CURLOPT_RETURNTRANSFER => true,
    CURLOPT_HTTPHEADER => ['X-API-Key: YOUR_API_KEY'],
]);
$res = json_decode(curl_exec($ch), true);
curl_close($ch);

const res = await fetch('https://app.sendapp.ai/api/voice/calls/1789749582.1320', {
  headers: { 'X-API-Key': 'YOUR_API_KEY' }
});
console.log(await res.json());

Response

{
  "status": "success",
  "call": {
    "call_id": "1789749582.1320",
    "direction": "in",
    "status": "answered",
    "from_number": "+393331234567",
    "to_number": "+390212345678",
    "assistant_id": "YOUR_ACCOUNT_TOKEN",
    "ai_handled": true,
    "ai_escalated": false,
    "started_at": "2026-11-05T09:12:04Z",
    "answered_at": "2026-11-05T09:12:06Z",
    "ended_at": "2026-11-05T09:15:01Z",
    "wait_seconds": 2,
    "talk_seconds": 175,
    "end_reason": "completed",
    "disposition": "Appuntamento fissato",
    "disposition_note": null,
    "ai_summary": "Il cliente ha prenotato una visita per giovedì alle 10.",
    "summary": "Prenotazione visita giovedì 10:00, nessuna azione richiesta.",
    "category": "booking",
    "sentiment": "positive",
    "callback_status": null,
    "callback_at": null,
    "conversation_id": "9b2f4c1e-8a5d-4f7b-9c3e-1d2a3b4c5d6e",
    "has_voicemail": false,
    "voicemail_seconds": null,
    "recording_available": true,
    "recording_seconds": 173,
    "recording_expires_at": "2026-12-05T09:15:01Z",
    "transcript": "AI: Studio Rossi, buongiorno. Cliente: Vorrei prenotare una visita..."
  }
}

{
  "status": "error",
  "message": "Call not found."
}