Qapla'

What the app does

• Automatic WhatsApp messages at every status change: shipped, out for delivery, delivery attempt failed, held at the depot, at the pickup point, delivered. They leave from your automations on the event «Shipment: status changed», with an approved template and the tracking link.
• The shipment on the contact: every status shows in the contact's activity; a recipient not yet in SendApp becomes a contact with the tag you choose.
• The AI answers «where is my parcel?» with the up-to-date status read from Qapla', only for the shipments of the customer it is talking to.

Step-by-step connection

1. In SendApp open Apps → Qapla', choose the WhatsApp number and paste the channel's private API Key (in Qapla': Settings → Channels → your channel → Configure → Channel).
2. Copy the address SendApp shows you.
3. In Qapla' open Settings → Channels → your channel → Configure → Updates → Webhook v2 and press Add endpoint: paste the address, enter your email for the alerts, leave the trigger on On status change and tick Include the recipient's data. Save.
4. Qapla' shows the secret only once (it starts with whsec_): press Copy, paste it in the app page in SendApp and save. Then press Test on the endpoint in Qapla': the page shows «Receiving».
5. Press Create the ready-made automations: SendApp creates 6 automations switched off and sends Meta their templates. When Meta approves them (usually within minutes), switch them on in Automations.

Important: without «Include the recipient's data» Qapla' does not send the phone and SendApp cannot write to the customer.

Privacy

The shipment data arrive from Qapla' with your key and stay in your SendApp account. If you delete a contact, their shipments are deleted with it.

Older connection, with the webhook

The generic webhook below keeps working: it creates or updates the contact and tags it. For the automatic shipping messages and the AI, use the app.