WooCommerce

The official SendApp plugin

The SendApp plugin for WordPress and WooCommerce is free on WordPress.org. It connects the shop to SendApp with one click, without copying keys.

• WhatsApp messages for orders: confirmation, shipping with tracking and the other statuses, with your Meta-approved templates.
• Abandoned carts: a reminder with a link that restores the cart, only to customers who gave consent.
• An AI assistant that knows the shop: it searches your products live (name, price, availability, link) and tells customers where their order is. The catalogue is never copied.
• SendApp chat on the website.

How to connect it

1. Install the plugin from WordPress.org, or search «SendApp» in WordPress → Plugins → Add new, and activate it.
2. Open SendApp → Overview and press Connect to SendApp.
3. Sign in to SendApp, choose the WhatsApp number and confirm: you are back in WordPress, already connected.
4. In SendApp → Apps → Online shop the shop shows as «Connected»: with «Try the search» you see the products as the assistant finds them.

Who sends the messages

In the plugin choose «Manage from SendApp» (the messages start from SendApp's Automations, with the order and cart events) or «Send from WordPress» (the plugin sends them: SendApp records orders and revenue without writing to the customer twice).

Disconnecting

«Disconnect» in the plugin, deleting the plugin or «Disconnect shop» in SendApp → Settings → API keys: the key is revoked and SendApp stops reading the shop.

Alternative: webhooks by hand

Only if you cannot install the plugin: with the webhooks below your customers become SendApp contacts, tagged and reachable with Campaigns.

How it works

On every event in your WooCommerce shop we create or update the contact in SendApp (name, phone, email) and tag it. We don't send messages on your behalf: you contact the leads whenever you want with a campaign or via API.

Step-by-step setup

1. Copy your Webhook URL from the box above (select the account first).
2. Log in to WooCommerce from the WordPress dashboard and go to WooCommerce > Settings > Advanced > Webhooks.
3. Create a new Webhook, set the Delivery URL to the copied URL (the format is JSON by default) and choose the Topic among those that contain customer data:
   • Order created order.created
   • Order updated order.updated
   • Customer created customer.created
4. Save.

Avoid topics that only concern products or coupons: they don't contain a customer and don't create anything.

General rule: choose events that include customer data (name, phone or email): without a phone or email the contact is not created.

What happens next

The contacts coming from WooCommerce are created and tagged (woocommerce) in SendApp. Reach them with a campaign filtering by that tag, or through the API.

Verify

Create a test order on WooCommerce and check that the contact appears in SendApp. If the phone or email is missing, the contact is not created.